Urban Air Trampoline and Adventure Park

First time visiting the Buford location and I was honestly impressed! We are members at the Snellville location but are thinking about changing to the Buford one. We went for a birthday party and it was perfect! More things to do, everything worked, better staff, cleaner, more supervision, better seating, better check in, better birthdays, just much better! Snellville really needs to step it up. Buford location is definitely worth the drive, the kids already want to go back.

We visited this location yesterday for a birthday party. It was pretty busy for a party at 11am. Staff was very helpful and made sure the party mom of the bday we were attending had everything she needed. I'm thankful she picked to have tge party in a room instead of the open area. It felt a lot more personal and private. It also made it easier for the kids to know where they had to go back to for their things without confusion. This place is a lot of fun!

I had a party scheduled in June of 2023 for my son. Unfortunately I had given birth the day before his scheduled party. I used the nurse’s phone after I woke up from anesthesia and called to reschedule the party for the following week. I had to call back again after I came home and try to get the party changed thinking everything was OK. However, that was not the case. My son did not have his party and four months later no one is able to help me to resolve the matter. I do not want, my deposit back all I asked for was the credit that I could use for my kids to have fun. However, that was never resolved. I called several times to the one 800 number to complain about the situation to try to get it resolved. Every time I called they said someone will call me back or emailed me. I’ve never received a call nor a email regarding the matter. I went into the location and all I was told is once you click the button for the 72 hours there’s nothing they can do about it. I don’t feel as if there’s nothing you can do about it , if you are a company owner/ manager, you can make the changes to it if you want to. It was an unfortunate situation that I didn’t have any control over. I’ve seen accommodations made on before of others by other companies before so why I couldn’t have been done for me. Well I guess urban air is that type of company. Basically I lost $180 for my deposit bother telling me they can do is give me one free pass for the birthday child and that is it. He can’t even get the best package because he is young and that package isn’t even equivalent to $50. I am not begging anything so I don’t want it. I pay my money without an issue and you guys took it with no problem. I would not be returning to urban air to support their business with my children. Nor do I feel this company has any integrity. Just be aware if you have any emergency situation as I did, and try to change your party clothes to the date best in 72 hours that is out of your control, you will not be compensated for your money in any kind of credit.

We went to Urban Air Buford for our school’s field trip. I must acknowledge the students had the best time ever. This was one of the best field trips we had post-pandemic. The space is super clean and organized. Sandra was their guide who coached the students on STEAM activities and their application in real life. She was so caring, knowledgeable, and engaged with the students learning, ensuring that the students connect their experience with Georgia Standards. She took care of all the students and staff. Derrick and Heather were simply awesome. They made sure that the students' experience is memorable and fun, and indeed, it was an amazing experience. All staff is so professional and caring. We had a blast, and will be planning to have another event sooner.